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General

Joyzride is an online travel platform that connects travelers with local driver-guide (chauffeur). It enables travelers to communicate with the locals and customize their own itinerary for their trips. Personalizing your very own travel experience is made possible with Joyzride. Have fun and peace of mind during your holiday!

Joyzride is currently only available in Malaysia. We are expanding and continuously developing new partnership within this region for a more exciting and comprehensive travel movements!

You may refer to our ride guide for assistance in choosing the right ride for you.

Joyzride offers the best driver-guide in town. They can become your local buddy and surprise you with amazing travel experiences. All driver's background and information are verified and assessed.

If your ride/driver failed to show up on the date and time for your pick up, do contact us immediately. We will assist you with a replacement right away. Nevertheless, be rest assured, we take our services seriously and all of our drivers are verified and reliable. We will take the necessary disciplinary actions on the respective driver should it occur.

Payment

You may checkout your cart and proceed to payment. We currently accept VISA or Mastercard credit/debit cards. All charges will be in MYR (Malaysia Ringgit).

Yes, we do provide refunds for cancellations made at least 14 days prior to the tour/pick-up date with an administrative fee of 20% on the fees paid will be charged and deducted from the refund. NO REFUND will be given for cancellations made less than 14 days notice or customers who do not turn up (no-show) on the agreed date and time. Please refer to our Refund Policy

Please ensure that your credit/debit card allows online transactions. Only VISA and Mastercard credit card payment are being supported at the moment. If you encounter any error/problem during your payment, kindly contact us for assistance.

Referral

Anyone who've registered an account with us is automatically enrolled into our referral program. You'll get your unique referral link at the Referral section of our member's logged in menu.

Simple! Just share your unique referral link to your friends and family. Get them to register an account to get their free MYR20 credit for their first order with Joyzride. You'll also be rewarded with MYR20 credit upon each successful new account that have made their first paid order with us.

Anyone whom you feel will need our services. You may share your unique referral link on your social media, messaging apps, or your own blogs/website.

However, please do not mass spamming anyone with your referral invitations especially via automated systems or bots. You are prohibited from paying to advertise your referral links. We reserve the right to review and forfeit credits earned should there be any fraudulent or violation to our referral program policy.

You may refer to as many people as possible. There is no limit to the amount of credit you can earn through our referral program.

You may track your Referral Stats at the Referral section of your account. You may view the number of people who have signed up with your referral link, if they've made their first order and referral reward credits you've earned. They're updated almost instantly.

No expiry. All credits earned from our referral program can be used to make any orders with Joyzirde.

No. You may only use the credits to make purchases at Joyzride.

Driver

We are always looking for good chauffeur/drivers to join us. Please Register As Driver and we'll get back to you soon.

Private Tour

Daily 10 hours of unlimited mileage private tour with our professional chauffeur (driver-guide). All ground transportation expenses such as petrol, parking and toll fares are included. Our private tour prices does NOT include any accomodation, meals or entrance fee tickets (unless mentioned otherwise). 

Private tour is a multi-day tour service while day tour is just for a one(1) day trip.

If you'll be having interstate overnight in your travel itinerary, please select the number of nights that you'll be travelling interstate. This addon option is for our driver's overnight accomodation & meal allowance. Interstate here refers to different state from your pickup (starting) zone. If unsure, please consult our customer service personnel for clarifications.

Day Tour

Our day tour includes 10 hours of unlimited mileage private tour with our professional chauffeur (driver-guide) for a day with pickup time starting between 8AM to 12PM. All ground transportation expenses such as petrol, parking and toll fares are included. Our day tour prices does NOT include any meals or entrance fee tickets (unless mentioned otherwise). 

Yes. We do provide half-day tour (5 hours) for selected cities only. Kindly check the "Half-Day Tour" option (will only be shown if applicable).

Yes. But we would still assume all day tours to start and end at the same pickup point. Thus, your day tour service with our driver-guide will end earlier than the 10 hours to accomodate the driver's journey back to the starting pickup point.

Example: A day tour from Kuala Lumpur to Malacca will take approximately 1 hour 30 minutes to get to Malacca town, your day tour will end at approximately 8 hours.

Transfer

Transfer service is an interstate private ride (just you and your group of friends or family) that brings you from point A to point B.

If the destination you would like to go is not listed, kindly contact us and check with our customer service personnel for a quote and availability.

Airport Transfer

Our driver will be waiting for you at the designated airport’s arrival pickup area.

Yes. Please select the "Additional Detour/Dropoff Point" option during your booking and enter the addition dropoff/pickup point's address. Do note that each additional point (up to 2) should not exceed 30km and/or additional 1 hour.

Couldn't find an answer? Feel free to contact our customer service personnel

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