Can I cancel my reservation and get a refund?
Yes, we do provide refunds for cancellations made at least 14 days prior to the tour/pick-up date with an administrative fee of 20% on the fees paid will be charged and deducted from the refund. NO REFUND will be given for cancellations made less than 14 days notice or customers who do not turn up (no-show) on the agreed date and time. Customers may contact us for detailed information or clarifications with regards to cancellation refund.
Why should I book via Joyzride?
Joyzride offers the best tour guide or driver guide in town. They can become your local buddy and surprise you with amazing travel experiences.
What is the duration of a day's tour?
Our private tour typically starts from 9:00AM to 7:00PM (10 hours / day). If you require specific travel time, kindly drop us a message and we will try our best to accommodate your needs.
What if my chauffeur fails to show up?
If the booked ride/driver failed to show up on the date of your private tour, do contact us immediately so that we can assist you to find a replacement right away. We will verify and proceed with a full refund if replacement could not be arranged. Nevertheless, be rest assured, we take our services seriously and all of our drivers are verified and reliable. We will take the necessary disciplinary actions on the respective personnel.